As the quality improvement organization (QIO) for Montana, Wyoming, Hawaii and Alaska, Mountain-Pacific is committed to improving the lives of people with Medicare, not only by ensuring good medical care but also by serving seniors as an advocate and information resource.
We review quality-of-care complaints from seniors or their representatives regarding care they have received under Medicare. These patients have the right to care that is necessary, reasonable and consistent with professionally accepted standards of quality. We also protect beneficiaries by expeditiously reviewing provider-issued notices of noncoverage. Medicare patients have the right to necessary medical care and to be fully informed about decisions affecting their Medicare coverage as well as their right to appeal a provider’s decision.
If you have concerns about the quality of care you are receiving or have received or if you wish to appeal your discharge from a hospital, or the discontinuation of skilled services in a skilled swing bed, skilled nursing facility, home health or hospice setting, please call us toll-free at 1-800-497-8232.
NOTE: Mountain-Pacific is committed to providing access to its Website for individuals with disabilities. We do this primarily by complying with Section 508 of the Rehabilitation Act requirements. Section 508 requires that individuals with disabilities, including Federal employees, have access to and use of information and data that is comparable to those without disabilities. Mountain-Pacific strives to meet this goal except when comparable access would result in undue burden.
If you use assistive technology (such as a Braille reader, screen reader, TTY, etc.) and cannot access information due to the format of the material, please contact Mountain-Pacific by phone at 1-800-497-8232.
To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material and your contact information.
